I had nothing but trouble with the CD burner that came with my Compaq computer. Finally, my computer locked up while I was burning a CD, and I couldn't get the bad CD to eject. Compaq sent out a guy to install a new drive. He scratched my desk when he opened the computer, and then dropped the new drive on my desk. The new drive had the same problems the old one did, but I learned that I could eject bad CD's during the bootup process by repeatedly pressing the "eject" button during bootup. I learned that I can sole many CD burner problems by right-clicking on "My Computer" and choosing "properties" and then selecting the "device manager" tab. I delete the CD-ROM drives from the device manager, and then reboot. Windows then installs new copies of the CD-R drivers, and everything works well for a while.
So, the main thing I learned was not to trust Compaq technical support. I also learned that Easy CD Creator 4 is worth the money.

-Joe Offer-