The Mudcat Café TM
Thread #169970   Message #4109559
Posted By: Jon Freeman
10-Jun-21 - 07:36 AM
Thread Name: BS: Hermes parcels - help ideas?
Subject: BS: Hermes parcels - help ideas?
This weekend, I booked Hermes to collect and deliver a parcel. The parcel was supposed to have been collected on Monday. With one exception on Tuesday where it asked me to contact them ASAP, the status has shown that a friendly courier will be collecting today. Nobody has called on any day.

I’ve tried their online contact system but that (at least with Firefox and Chromium on Linux, I’ve not tried anything else) won’t let me past entering the tracking number. Mum and I have both tried their contact us query number. Mum couldn’t get beyond trying to read the tracking number to their automated system. I got further than that but after a long hold followed by a dialling tone, the line just went dead.

Does any one here have any suggestions as to how one does make contact with them?

I have used Hermes (with the same account) to send other parcels without problems and they have delivered here many times but they seem to be making resolving a problem impossible.