Hi keberoxu,

During the height (or depth?) of COVID here, a lot of businesses required smart phones to scan QR (quick response) codes but people like me with no smart phone were given alternatives, like downloading and printing a card which could be scanned by the business instead.

There has to be an alternative to using a smart phone. It might be worthwhile contacting them to work out an alternative. A comical aspect of my no-smart-phone status was watching the young people serving me while they tried not to look amazed, aghast or even disgusted at the little old biddy who is so out of touch with modern life and technology. ("I mean, how can anyone SURVIVE without a smart phone?")

The other thing is that in all of the government related departments I worked in there was a clear, strict policy of not denying access to services especially if the person had special circumstances to be taken into account.