Hello everyone, this is Tiffany Hore, the Director of the VWML. I'm not going to address all the points people have made here, but I just want to assure you that we will be offering training on the new site, but only once the teething problems are smoothed out. Steve's online session on his indexes will be extremely useful, so I encourage you to go if you can. I wanted to apologise that I can't be there to say anything from our perspective; I wanted to be but the dates just didn't work sadly.

It's impossible to express from our point of view how fiendishly difficult this project has been, and is. We *did* consult and test, but there comes a point when it's impossible to pick up every issue unless a much wider user group is let loose on it. It was therefore never going to be perfect on day one, which is why the old site will remain available for as long as it needs to. The key, as my colleague said further up the thread is to *tell us* if something doesn't work. Our contact details are linked at the top of the search pages inviting you to do that. We only found out about the linking issues from this thread, and as soon as we knew, we sorted it out. We listen to everyone and act as fast as we can. We haven't ignored anyone.

We haven't done everything right and are not trying to claim we have. Nobody could undertake something as big as this and get it all right. Ours is by far the most complex system I have encountered in my career; most libraries and archives have it a lot easier than us. Most companies couldn't even come close to offering what we needed to deliver. But be assured that we are all on the same side; we want what you want, and by working together we will succeed. Your comments have already improved things and we are grateful for the feedback.