I tend to agree with Don......But I read your original question two ways.......Do they not like the look? The feel? Or do they just want "faster?" Not being smart here Rick, but it makes a difference ..... Is the neck finish......I dunno' what word I'm looking for here, but let's say rough? Some satins, because of the lo-gloss additive and the lack of extensive buffing have an odd kind of "rough" feel. Not rough in the classis sense, but I can't think of a better word. If that's the case, you can improve it. If its just a faster case, then Don has a good point.

As far as the rest of the instrument, because of the composition of the finish, you can't get it to buff to a high gloss with any normal methods. The additive that makes its satin precludes that. You can of course go through a sanding (not necessarily to bare wood and relacquer it and finish it off as you would with any hi-gloss finish. You need to go down enough so as not to add additional thickness which will affect the sound.

And ...... Once again for the record, please check at Frank Ford's wonderful Frets.com for info on satin versus hi-gloss finishes which is located here. If you want to skip it, at least read this section:

Some instruments are finished with a flat, low gloss, or satin lacquer. The dull or satin finish is precisely the same material as its glossy counterpart; it just has a chemical additive to make it dry with a particular degree of sheen. Satin or flat finishes are frequently used on lesser expensive models because they save labor, requiring no final leveling and polishing. Some manufacturers use a satin finish on the neck, and gloss on the body. The low gloss finish is quite popular for use in performance because it doesn't reflect stage lighting. Lots of players simply prefer the look, too.

Spaw