Carol - I agree - From the years I worked in retail I can attest to the fact that some people will be rude to clerks because they know they can get away with it. And it's the same way with flamers and some of our "guests". You know these folks don't act that way around their family or co-workers { or anyone within arms reach } because they would be held accountable. Many of these things would not be said at all if they had to said face to face with someone.

I see a lot of threads as being like TV channels - I don't check into them because I know I won't like what I find there. If I do decide to look at them it's my own fault if I get upset. Change the channel and ignore them. The flamers want a response. And when we post to their threads we give them what they want. Ignore them and they will go away. Much like a two year olds tantrum.