My, My, do I detect a note of sarcasm there? I know where you are coming from Guest, an is guy, except for me I get it in the automotive field. Some of the questions are not unlike the previous post about the GM Helpline. Customer buying a water pump..."Will I need any special tools to put this on?" "No, sir, just regular ones" is my favorite answer. "If this ECC (Engine Control Computer) doesn't fix my problem can I bring it back?" (Returns on installed electronic components are not allowed anywhere that I know of) My fav reply to that one is, "Sure you can bring it back, but as it says right on your invoice, There is NO RETURN on electrical parts so I won't be giving you any money back if you return it.