kat, if you've already registered a chat room, you must have received a user name and password from them. When you went to the page to register your chat room, the instruction was given there to create a link from your web page to Telco's hearme setup. What it involves is creating a link on your web page to

http://www.telcopoint.com/hearme/start_chat.phtml

I tried without setting up a chat room and I was successfully transferred, but received an error since ther is no chat room associated with my URL.