Bill, the software is all run from the Telco site now. I assume they place a cookie on your system, since my name seems to be persistent every time I log in. If you go to my web site (linked above) and click on the link to Hearme it will be 'installed' on your computer. However, I wouldn't be too hasty. As I stated above, Caitrin and I couldn't hear each other yesterday when we played with it, and I'm not too sure Telco hasn't orphaned the system while leaving it on their site. We'll see how soon I get any response from their support people. There seems to be no FAQ or any other kind of troubleshooting area to refer to, so, unless support contacts me, I have no idea what to do next. I do know that when I started Paltalk with Hearme already running, Hearme was controlling my sound, and I couldn't hear anyone on Paltalk. Conversely, when I started Paltalk first and then linked to Hearme, it gave me an error message about my sound being in use by another program and wouldn't connect me.