As someone who (at an early...well ok not that early age ) first used online services with an acoustic coupler for the phone and a teletext printer (no VDUs around) I am aware of the limitations and find it curious to find that to get really good commercial information once again you have to pay thru the nose as you did in the 1980s. Those databases remain highly indexed and as has been said you have to know your way around it. But does anyone know of any companies or institutions that are favouring printed journals/CD Roms/informal information sources in preference to the web or who are decreasing their use of it in given situations.