Peter, I have talked to David Freshwater several times by telephone. His genuine interest in taking care of his customers is one of the reasons why I have decided to take the plunge on his instruments. Another reason is that I played one and they have a great sound, that was different from any other that I played at Elderly. I found out later that is because, on the model I played, the soundbox is oversized in depth, width and length. Very unique. He also described his production process and it is something.

Back to your comment. I am sure that if you send David an EMAIL he will work with you on the problem. Just in case that link doesn't work the addy is generalenquiries@frettedfolkinstruments.com. On a simple email inquiry from Michigan, David called me by telephone from Scotland twice in two days. He definitely believes in customer service. And he did this before I ever agreed to buy an instrument.

Mick