Kendall,they have a good reputation but if you do have any trouble then contact Richard branson directly- he is fairly hands on and isn't afraid to get involved with unhappy cusotmers. The first time I flew to New York was with Freddie Laker many years ago. The flight was cheaper if you took your own food. It is quite a site to see the whole of an airplane getting out their tuppaware boxes and aluminum foil wrappers !