I have also had a recent excellent experience with a broken part. The thing that most commonly breaks on these things is the swivel. That is what broke on mine. I brought it into a local music shop (NOT WHERE I BOUGHT IT) and five minutes later, I walked out with the repaired tuner. FREE!

I wish I knew where to send you to, Ebbie. Maybe the links above will be of help. Intellitouch really does seem to be a good company.