I am having similar problems with my provider, which actually *is* the phone company(Verizon), I get disconnected a lot for "Lack of Activity" even when I am downloading--No DSL or Cable service is available, though I get ads in the mail nearly every week offering it to me--when I call, they tell me that it is not available--I am told that only about 10% of homes actually have high speed access available. Makes me nuts--