I see that my clicky won't work from outside the KB site. Sorry, but it was likely that it just took you eventually to the same "support" people you may have already talked to.

If you feel okay with editing the registry, Jon's advice is probably good. I would add a step "2a" though.

2a. Before you do anything to the registry, click on the "Registry" at the top of the regedit window, then click on "Export Registry." Give it a name (a date like "021002" works fine). This will save a copy of your settings as (this example) 021002.reg. Then go on about your registry editing.

When you get done, and have closed regedit, it is a good practice to always reboot - just to make sure everything is okay.

If everything works, you can go back and delete the backup ".reg." If your machine is fouled up, double-clicking on the 021002.reg file in explorer will restore your registry.

IF you decide to do something else, try uninstalling IE first. You shouldn't have to uninstall Windows.

If Control Panel Uninstall doesn't work, you can "manually" uninstall IE, but the procedure is lengthy and is different for different versions of IE.

John