well, I am wishing for faster service, but I am keeping a wary eye on stuff like this!...I will NOT use anything which tries to tell me what browsers or email to use...and I will use pony express and smoke signals before AOL...I use Norton, but I also have AVG antivirus as a backup, which is free and has automatic updates and seems to have VERY good ratings.
SINSULL, I am in DEEPEST sympathy...I would have gone totally ballistic by now and been pounding at some office door!