For those who Can't See The Forest For The Trees

...The ambulance workers did eventually get their $130 back, but they had to jump through hoops for what should have been freely and promptly tendered.

Starbucks isn't heartless -- it did provide free coffee to rescue workers, gave $1 million to the September 11th Fund (a national relief endeavor to help victims of the tragedy), and collects further contributions for the fund from its customers and friends.

(Other companies have made similar contributions, including $10 million each from Microsoft and Lilly Endowment, $5 million from IBM, and $4 million from UPS.) It's thus not an unfeeling company [Starbucks], merely one that fell down badly on problem resolution.

True: It shouldn't have happened, but look at the other side of the picture...

Woe to those who call Evil Good and Good Evil!