Geeze -- what's all the fuss? This sort of thing happens all the time between individuals and companies. If you actually do steps as outlines in the first post after your query you'll probably succeed -- you just have to get up the tree high enough to talk to a responsible monkey, is all. It's a basic life skill to deal with groups of people and get these contretemps cleared up. It takes a little persistance, communication skill, and some nuisance time. To be smart about it, the lesson learned needs to also be made clear to the person who started the confusion by paying the bill late.

A