The Mudcat Café TM
Thread #49010 Message #738960
Posted By: katlaughing
28-Jun-02 - 01:50 PM
Thread Name: BS: Any US help re. a bad dealer?
Subject: RE: BS: Any US help re. a bad dealer?
This is from eBay's "Safe Harbor" section; maybe you would qualify for this?
Fraud Protection Program
Under the eBay Fraud Protection Program, most items on eBay are covered for up to $200 (minus $25 to cover processing costs). Please note: the maximum reimbursement for any claim is $175. For example:
If the item price is $500, you are eligible to receive $175; If the item price is $100, you are eligible to receive $75; If the item price is $26, you are eligible to receive $1. While the vast majority of eBay transactions are trouble-free, rest assured that when fraud happens, our program can help. Here's how fraud is defined on eBay:
Paying for an item and never receiving it or Receiving an item that is less than what is described -- such as winning a solid gold necklace but receiving a copper one instead. If you feel you need to take advantage of the Program, here are the steps to take:
First, try to communicate with your seller directly. Many problems are just simple misunderstandings. To contact your trading partner, go to the Find Members page and fill in the requested fields appropriately.
Buyers and sellers can also use dispute resolution through SquareTrade, an independent service that provides a neutral place to work out disputes online efficiently and effectively.
Review the Eligibility Checklist and Claim Process to understand how you qualify for the eBay Fraud Protection Program.
If you still suspect fraud and have gone through Steps 1 and 3 (step 2 is optional,) file a Online Fraud Complaint. To allow for communication between trading partners, you must wait 30 days from the end of the listing before filing a Fraud Report. Please be aware that you may file the Online Fraud Complaint no more than 60 days from the end of the listing.
Check out the Fraud Protection FAQ (Frequently Asked Questions) if you'd like more information.
Help ensure your buying experience is a positive one - check out tips from fellow buyers.
If you still have a question please Contact Rules and Safety.