Dear Mr. Guitar,

I'm having trouble with my guitar. I can't get it to work at all. Specifically, the two "E"strings. I can get the silver colored string tuned to "E" (I bought myself an "Intellitouch" tuner), but when I try to match the pitch with that brass wound "E" string it almost always breaks.

The one time I got it to pitch without breaking, I heard a cracking sound deep inside my guitar.

Is this normal or do I need a new guitar?

Waiting for your reply,
Ilene North