OK, I've done both of those--found stuff with Regcleaner that I thought I had deleted and or uninstalled.....didn't help with Norton or Word. I can get to Word with the Search/Files function and I did finally get the printer to function........but Norton still says it can't scan e mail. I do have the icon back on the bottom task bar but it doesn't seem to be operating properly. Thanks for trying!!

PS--My "geek" didn't show up tonight--maybe tomorrow!!