Sorry, that should have been: "just computer access WITHOUT demanding basic TV access as well"

We had a runaround with them last year shortly after we signed up, regarding the plan cost. When we heard (not on TV since we don't watch) that computer cable would be available without TV cable, we called. They not only confirmed that, but gave us the current sign-up deal, which was free installation and a reduced monthly rate for 3 months. So we had it installed. (Another story is the installation fumble -- not having enough cable to get to the road, leaving us on a Friday without some pertinent numbers for getting on line, etcet etcet)

Then we got our first bill -- with a $150 installation charge and higher monthly rate. We called, of course. The Customer Disservice person said that it didn't count unless we had it in writing -- and we did the deal over the phone. (Uh huh)

Well, we read the fine print on the back of the bill and discovered that the town, which basically gives permission for this sort of commerce to happen in the town, is the ultimate arbitor regarding problems. So Tom went down to the town hall and got advice from the Secretary of the Board of Selectmen. We paid the bill and enclosed a letter explaining the problem. The Selectmen got a copy of all of this and, I think, another written explanation. Within a couple hours we got a call from a very apologetic person at AT&T and got a credit that extended until the following January.

I guess billing hassles are an annual occurence . . .

Linn