I dropped Stan Werbin, the owner, a note. He invites any person who has problems of this nature to contact Certainly feel free to suggest that individuals contact directly at swerbin@elderly.com - or to the mail order manager Jerry Spencer (He will be out-of-town on Friday and Saturday this week) with any problems and "we'll make sure they are looked into and responded to." Any customer with a problem is encouraged to do this at anytime.

All I can tell you is that I get service that is far and away better than any other place I have shopped. It is the service that keeps me coming back. I remember when I paid over a thousand bucks for a new Irish bouzouki. About a month later the strap broke on the gig bag, the bouzouki fell to the concrete and completely split the top in three places. These guys had no obligation to me, and the builder who supplied the gig bag with his instrument said he wouldn't stand behind it. Stan put his best luthier (and these guys are some of the best there is) on the bouzouki and repaired it, ordered me another custom bouzouki and let me use the repaired one until it arrived. You don't get that anywhere else.

I don't blame Banjer, he has had an unsatisfactory experience. But I have spent many dollars at many stores during my musical journey. I have never received better, more knowledgeable help than I have gotten from this fine establishment.

Mick