Nor would I go damning a small business publicly online, before speaking at least once with the person who owns/manages the place.

Of course, I still don't understand why a turnaround time of 2 weeks for a non-rush order is being considered bad service. Sure, some businesses who build a reputation on speed of their deliveries are able to get orders out the door the same day, and to you in three. Question is, how much farther than that are they willing to go with customer service besides speedy delivery, and how knowledgeable and helpful are they about the products?

How fast an order arrives isn't important to me, so long as it is within the stated timeframe the company gives. To me, two weeks is reasonable. If I absolutely need it delivered ASAP, I bite the bullet, and pay for rush service.