I have never had a problem with Elderly. Even one time, they sent me the wrong strings, and sent me the right ones right away.

It's nice to get things quickly - but anytime I mail order, I give anyone two weeks.

Retail can be unpredictable. You think you have something in the warehouse, you go to get it, and it ain't there, because someone else beat you to it. You think, well, okay, we have an order in to the supplier and it's supposed to be here tomorrow. Tomorrow comes and goes, you call your supplier, and they don't have your stuff, they're waiting on the materials from THEIR supplier... meanwhile you have customers waiting.

If you really are unhappy, though, do let them know, and then go get your things elsewhere if you need to.