I agree with everything you said KimC. But I do have a problem with people posting damnations of excellent small businesses in public forums like this, just because their assumptions about how fast the delivery of product should be (in their mind) didn't pan out.

To me, the disturbing thing here isn't how long does it take Elderly Music to deliver a set of strings. The disturbing thing to me is someone badmouthing them needlessly and unfairly, at a time of year when they receive the lion's share of their business (Christmas).

I'm not saying we shouldn't share our experiences with sham businesses, when we have verifiable proof of bad service. It doesn't look to me as the original poster to this thread has that in this instance. It looks to me like this poster was angry because his desire for instant gratification wasn't met, so he lashed out publicly at the business, hoping to do them harm by badmouthing them "to get back at them" for not operating the business the way he assumed it *should* operate. So essentially, he is badmouthing a reputable business that does a great service to the music community, because his unrealistic expectations weren't met.

Is that fair to Elderly Music?