Never had a problem with them, myself, and I've phone-ordered, internet-ordered, and just plain old driven down there (about 2 hours, but I was going that way for something else...).

Sorry to hear about your bad experience. It's never fun to get poor service, but I don't think I'd give up on them after only one problem.

*I* couldn't! They have too much stuff I need...

denise:^)