My experience with Elderly has been very good as a rule. My one bad experience was buying a long neck banjo case.   The case was great in all aspects but one. The banjo wouldn't fit. The solution was a structural anomoly that required 5 minutes of surgery. Elderly asked if I could repair it myself. They had checked all the other cases for the long neck and found them to be faulty as well. It would take a week to get a new one in checked and shipped. I said I could fix it and did. Unexpectedly a week late I recieved a not from Elderly saying my time was worth something and they passed along a couple sets of banjo strings and a $20.00 store credit for my inconvenience.

The one time I recieved an email saying my purchased was shipped a few day later than my order was because of a backorder problem.

Don