In my humble opinion:   any customer who has a beef of any kind with any business has the right, nay, the obligation to vent about it. Businesses are not delicate flowers who need to be protected from the world. If a business isn't willing to bend over backwards for their customers (whether an order for strings or a $26,000 Martin) then they need to get yelled at. Guest, you don't need to protect Elderly from Banjer. and Banjer, of course I don't know your particular location or logistics but why order strings from Elderly in the first place? I live in a small town and can get all my string (banjo) needs met locally. They might be as much as a buck MORE but I have them that day! My problem with Elderly is that they "advertise" instruments that they don't have just yet and don't know when they will get them either. I would love to buy a fretless banjo from them but they have been "on order, delivery date unknown" for MONTHS! (I want the student model Ramsey) or is it Reiter? Well you get the picture.

CB