The Mudcat Café TM
Thread #54058   Message #836351
Posted By: Banjer
28-Nov-02 - 05:38 AM
Thread Name: Experience with Elderly Instruments
Subject: RE: Elderly Music's service sucks!!!
CB, the only reason I chose to get the strings at Elderly is because of the three music stores in my area only one has ever heard of nylon banjo strings and he doesn't carry them. One other store I inquired at told me that such a set is not made. (real knowledgeable whizbang there!)

I chose Elderly because I had read here on this forum about their website and decided to try them. I had ordered some strings from them before, some years ago,(by phone, not website) and was impressed with their quick service at that time. Unfortunately this time was just not the same.

I did send an e-mail (as suggested by Big Mick) to Mr Werbin at 7:59 PM on the 27th and already found a reply this morning posted at 1:50 AM on the 28th from him! In the lenghty reply he states that they are working on improving the service and generally apologizes for the slow delivery times. Apparently it is a stumbling block they are trying to overcome. I will accept his explanation and apologies, as I feel they are sincere.