I know that operating a fast, accurate and efficient mail order/on-line business is a very different thing from running a good music store - requires a very different set of skills and procedures. For all of Elderly's attempts to get there; they just may not make it! But as long as I can walk into their shop and play a Santa Cruz baritone - a fretless banjo - a beautiful octave mando - a fine ripping Stelling - etc etc - who cares?