I find trying to work out customer service problems with businesses I would like to do business with is much preferable to venting at/about them. We aren't talking Wal Mart here, where customer service complaints fall on deaf ears.

That said, I realize that Elderly is often slower than other mail order businesses in the industry. Speed doesn't usually matter to me. When it does, I pay for rush service, and expect the order to arrive when promised.

If the worst thing that can be said about Elderly's customer service is it takes two weeks for routine orders to arrive, I'd say some people would complain if you hung them with a new rope.