I'll read all your text offline.

I had an e-mail from my MP which was equally non-commital.
Had I had the info below 6 months ago I might have had better results. It was an e-mail on the e-ceilidh service. Not sure how it works for non-gov MPs.

**********************

If you send a communication to your MP, always ask him what the Minister's
view is.

This forces the MP to refer the matter upwards to the approrpiate Minister,
and thus obliges the MP to take some action, in case the Minster checks
back.

Thus the issue gets far more attention than just an polite acknowledgement.