I used Lenscrafters for several years. They were very good about replacing broken children's frames. Over the last year our local outlet has taken on a clinic like atmosphere with long waits and rushed service. Often the frames that break are no longer available which means picking out a new one at the same price point ( which is often a time consuming process with kids).

The breakage problem is not their problem. I have one child who has even broken his sports safety goggles, and they've always been gracious about replacements. It's the rushed impersonal service which has finally made me look for another provider.