We will just have to concentrate on their masters.

Civil servants at this level, may not listen or do what we request, but they will (hopefully) do what their masters tell them.
Up to now, with this Bill, I fear it has been the other way round.

They are people just like everybody else of course, but importantly they are not listening to, or directly accountable to us.

We also know that terrible things are possible, when fine but unaccountable people, simply work efficiently..........