I've always (going back to '85) had good service from elderly as far as accuracy of the order, but to PA I wouldn't say speed is their main virtue. Several years back when I ordered an Ovation (yeah, I know... but at the time it filled a need.) it took almost 3 weeks from the time I phoned my order in until I received it. Admittedly, this was at Christmastime. Normally I get orders in about 10 days, which is acceptable to me. When I ordered a Boss recorder from them also they didn't have one in stock and offered me their floor model at a discount, making sure I knew that the full warranty would apply and that if I was in any way unhappy with the condition to return it.

I have been pretty happy with their customer service overall.

I generally buy my strings locally- prices are competitive, but it also gives me a low-buck reason to go poke around the music stores and see what's new, as well as helping support a local business a bit.

Jim