[snip]The others can and must be reached and at some point, must listen, even if it is only self-preservation.

But civil servants like these are safe and insulated and therefore can carry on just saying the same things forever, but have no need at all to ever listen to us.[/snip]

I do of course copy all my letters to the civil servants at the DCMS to my MP as well.

We are now at the third occasion when the DCMS has said that the words spoken do not mean what they say!! I reckon a couple more and there might be a case for the ombudsman!!

Any ombusdman experts out there?

Dave