Beccy, I wasn't being sardonic, most (but not all ) repair people ARE total divas, the only way to treat them is to spell out what YOU want them to do to your instrument, and don't listen to the BS.

I once encountered one (running a successful business) who swore that he would never let any of his guys touch a fret wwith a file, only with a oilstone. I shudder to think what a refret would have cost at his shop.

Murray