jon - the 120 was just 'cause I couldn't remember for sure what the value was - just that it was not what rational persons (i.e. non-Brits?) would expect.
Hey Jon, do you mean us Brits were rational with those systems!!! (say's me with a very big grin on my face).
Back to the topic, I did complain once that I can remember. That was not about personal spam which just gets dragged to the deleted items folder (I'm not too good at remembering to clear the cache - that's how I found headers for the one I gave above above) but a newsgoup, I think it was alt.banjo but could be wrong. Whatever, the idiot was persistant and posting very graphic porn pics. In this instance it did turn out there had been loads of complaints and the ISP was very good - his(?) account got killed. Doesn't always work that way though.