I think the change was necessary under the circumstances, and I WELCOME it. It means I can come more often without getting frustrated.
I hear what Frank is saying, but the place is just getting too big and busy for me to sort it out myself. To take the bookshop analogy one up, I'd say that at a certain point I'd stop going to a bookstore that kept growing without organizing SOMETHING.

Thanks for all you do, guys.

Dani