Well, my mystery is solved.   More's the pity.

The technical support function of MusicMatch, based on diagnostic details I provided, told me that I have no CD-R drive.

What I ordered from TigerDirect was a package they specifically held out as having CD-R capabilities. But what they gave me was a unit with a DVD drive without CD-R.

I called them today. They shunted me off to Compaq tech support. They
told me that the workstation I bought was supplied to retailers with different drives, including both CD-R and DVD drives. In effect, they told me nicely that it's too bad that TigerDirect sent me the wrong machine, but it's not Compaq's fault; go back to TigerDirect.

I did so. First they tried to tell me that when I bought the machine, in January, what they were offering was the machine with DVD. I informed them that their own site, both then and now, specified a CD-RW drive. The young man tried the "it's changed, and but then it was DVD" line again, but I told him flatly that at that time their site was advertising it with CD-R (or perhaps it was CD-RW), and they had sent me something other. "Would you like to speak to my supervisor?" "Yes, please."

I informed the supervisor of their having supplied other than what they had been advertising and what I had ordered. He didn't even try the "it was different then" approach. Instead, he declined to do anything because it had been too long (about 88 days now), and they would (he said "could") do nothing. Sure.

I informed him, "Well, you can be sure that I'll badmouth you as well as I can."   And I will, and I have, and I am doing so herewith. To supply other than what you advertise and then try to avoid making it good is despicable, in my book. I advise anyone concerned to be careful with this (what I consider) shyster outfit.

Dave Oesterreich