Charles - I'm not sure I did you a favor! If you're getting one tenth of the messages I did, you'd be cursing me. I once tried to help a woman for more than a week - several messages a day and it turned out her speakers weren't plugged in to her sound card! I wouldn't have minded except one of the first things I'd sent was "check all connections". She did apologize though - and it probably took her some nerve to admit that's what was wrong!
So don't thank me for the referral - I'm always glad to pass troubles on! Seriously - I think you did a great job.