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Instruments (and cod): After Sales service

Spot 13 Dec 08 - 02:52 PM
Richard Bridge 13 Dec 08 - 04:10 PM
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Subject: After Sales Service
From: Spot
Date: 13 Dec 08 - 02:52 PM

Allo everybody..

                  Just had a coupla problems...one with a mandolin and one with a codfish!!   As you do.... :-)

                  Full marks plus to both Collings and Waitrose for more or less instant sorting of probs.... It's quite gratifying these days to be treated both professionally and pleasantly by what I'd class as biggish outfits....

                  Anybody had similar good/bad experiences...?

                  Regards to all.........Spot


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Subject: RE: After Sales service
From: Richard Bridge
Date: 13 Dec 08 - 04:10 PM

Saga Musical Instruments, USA.

The table of your mandolin has split sir? The one with the lifetime guarantee written on the label inside the soundhole? The guarantee that says nothing about "USA only"?

You're in England and the first retail purchaser?

No Sir, we won't do anything about the guarantee or fixing it.


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