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YouTube heroes Dave Carroll & Bing Futch

GUEST,Chris Brady 21 Jul 09 - 08:07 AM
foggers 21 Jul 09 - 11:36 AM
GUEST,leeneia 21 Jul 09 - 02:43 PM
meself 21 Jul 09 - 03:07 PM
Herga Kitty 23 Jul 09 - 02:25 AM
Tattie Bogle 23 Jul 09 - 08:55 PM
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Subject: YouTube heroes Dave Carroll & Bing Futch
From: GUEST,Chris Brady
Date: 21 Jul 09 - 08:07 AM

YouTube heroes Dave Carroll and Bing Futch win airline compensation

The days of complaints in triplicate, airline delaying
tactics and premium-rate customer call centres are over. If
you want compensation for your damaged luggage, you just
need to write a song.

Dave Carroll spent nine months trying to win compensation
when his guitar was broken during a flight between Chicago
and Nebraska last spring. He eventually accepted that he
would get no payment from United Airlines, so he took the
battle online.

With his band Sons of Maxwell, Carroll wrote a catchy,
folksy tune called "United Breaks Guitars". Then he recorded
a video featuring callous baggage handlers maiming
instruments and posted it on YouTube.

"I should have flown with someone else, or gone by car,
because United breaks guitars," he croons while perched on a
suitcase on a runway.

People liked the comic ditty and sent it to their friends.
One week and 2 million views later, Carroll was invited for
a series of television and radio interviews and his cause
was mentioned on CNN and the Oprah Winfrey Show.

United Airlines relented on Friday and donated $3,000 in
Carroll's name to support music education through the
Thelonious Monk Institute of Jazz.

Bing Futch, a second disgruntled passenger, saw Carroll's
song and, on the day that United announced they were finally
writing a cheque, he posted his own aviation protest song on

Northwest airlines left no time for a second viral protest
movement and yesterday they stepped in to say sorry and
offered money towards repairs.

Futch is also a musician, although his personal passion is
for the rare double-necked mountain dulcimer, a fretted
string instrument. Futch was on the way to a gig in Indiana
when he found his instrument was damaged after a flight with
Northwest airlines.

He did not fill out the online complaint form within the
required 24 hours last month, so he was worried that he
would receive no compensation. However, within a single
working day of his video "Northwest breaks dulcimers"
hitting the web, the airline were in touch.

"We've reached out to the customer and offered our
apologies and compensation," said Susan Elliott, a
spokeswoman for Delta, who owns Northwest airlines. She said
that his dulcimer was damaged, in part, because it was
packaged in a soft-shell case but they still decided to
offer compensation.

Futch's song, in a similar tune to 'Go West' by the Pet
Shop Boys, has an even more memorable chorus.

"Northwest! Where baggage handlers roam.
Northwest! You'll be taking pieces home."


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Subject: RE: YouTube heroes Dave Carroll & Bing Futch
From: foggers
Date: 21 Jul 09 - 11:36 AM

Yep - a musical publicity stunt that was impeccable and got good results for both musicians.

Bing Futch is one of my musical heroes - he is the Hendrix of the Appalachian dulcimer world!

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Subject: RE: YouTube heroes Dave Carroll & Bing Futch
From: GUEST,leeneia
Date: 21 Jul 09 - 02:43 PM

Shipped an instrument in a soft-shell case? What planet is he from?

Folks, I know that there are baggage handlers who seem to resent instruments and take our their aggressions on them. That's the topic of the first song.

Then there are the remaining luggage handlers. It so happens that my husband's job has taken him into the bowels of airports, where all the luggage is being sorted and shunted from here to there - at terrific speed and under pressure. In his words, it's hell down there.

So if you want to check an instrument, give it every bit of packing and protection you can. I leave the details for each kind of instrument for you to determine. But definitely don't check it in a soft case.

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Subject: RE: YouTube heroes Dave Carroll & Bing Futch
From: meself
Date: 21 Jul 09 - 03:07 PM

A "soft-shell" case - a "shell" by definition is "hard", is it not? So, to my mind, the term "soft-shell case" is open to interpretation; it could mean, I suppose, anything from one of those cloth "gig-bags" to something made of oak as opposed to lead.

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Subject: RE: YouTube heroes Dave Carroll & Bing Futch
From: Herga Kitty
Date: 23 Jul 09 - 02:25 AM

The BBC's Today programme (Radio 4) is currently running an interview with Dave Carroll about this...


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Subject: RE: YouTube heroes Dave Carroll & Bing Futch
From: Tattie Bogle
Date: 23 Jul 09 - 08:55 PM

BBc Breakfast TV also ran a feature about it, but basically missed the point of why it is so popular: that's because every musician who has ever tried to put any sort of instrument on an airline can identify with it!
On a recent trip to Spain our fiddlers were told they could take in the cabin a fiddle as well as one item of hand baggage, BUT if they so much as put a toothbrush or a set of spare strings in the fiddle case, it then became a second item of hand baggage, which wasn't allowed! Our 2 cellists decided not to take the risk of baggage mis-handling, and managed to borrow instruments in Spain. My button accordion JUST fitted the max permitted dimensions for hand baggage, but created a bit of a stir on the multi-coloured XRay screen - very pretty indeed - until I told them what it was, which elicited a fine "pumping bellows" action from the screener, and no further questions! Or, at another airport, "Is that a laptop in there?" Me "No it's all mechanical and wind"!
Oh, I feel another song coming on!

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