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Tech: Virus/Malware at Home- HELP!

GUEST,Ebbie at the Library 07 Jul 10 - 03:23 PM
bobad 07 Jul 10 - 03:32 PM
Noreen 07 Jul 10 - 03:36 PM
Joe Offer 07 Jul 10 - 03:39 PM
JHW 07 Jul 10 - 03:44 PM
Ebbie 07 Jul 10 - 03:45 PM
Ebbie 07 Jul 10 - 03:55 PM
Arthur_itus 07 Jul 10 - 03:57 PM
Ebbie 07 Jul 10 - 04:02 PM
olddude 07 Jul 10 - 04:03 PM
Arthur_itus 07 Jul 10 - 04:04 PM
olddude 07 Jul 10 - 04:05 PM
Arthur_itus 07 Jul 10 - 04:06 PM
Ebbie 07 Jul 10 - 04:16 PM
JohnInKansas 07 Jul 10 - 04:29 PM
Joe G 07 Jul 10 - 04:40 PM
Bill D 07 Jul 10 - 04:41 PM
olddude 07 Jul 10 - 04:45 PM
olddude 07 Jul 10 - 04:47 PM
Arthur_itus 07 Jul 10 - 04:50 PM
Ebbie 07 Jul 10 - 05:52 PM
artbrooks 07 Jul 10 - 06:05 PM
Joe Offer 07 Jul 10 - 06:07 PM
Ebbie 07 Jul 10 - 06:09 PM
Bill D 07 Jul 10 - 06:42 PM
Ebbie 07 Jul 10 - 07:02 PM
Bill D 07 Jul 10 - 10:16 PM
olddude 07 Jul 10 - 10:27 PM
GUEST,Woodsie 08 Jul 10 - 12:14 AM
Ebbie 08 Jul 10 - 11:06 AM
JHW 08 Jul 10 - 02:36 PM
JohnInKansas 08 Jul 10 - 03:31 PM
JohnInKansas 08 Jul 10 - 04:18 PM
Rabbi-Sol 08 Jul 10 - 08:55 PM
The Fooles Troupe 09 Jul 10 - 06:21 AM
GUEST,DWR 09 Jul 10 - 01:28 PM
GUEST,DWR 13 Jul 10 - 01:20 PM
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Subject: Tech: Virus/Malware at Home- HELP!
From: GUEST,Ebbie at the Library
Date: 07 Jul 10 - 03:23 PM

Last night when I went to turn off my computer all HELL broke loose.

Internet Explorer flashed in and claimed that I had a virus infestation - although I wasn't even using IE but Firefox.

I was able to check AVG and it claimed that everything was OK and I was protected on all fronts; it checked off all the components.

After that, things got worse.

IE claimed that they had found 34 "serious infections, including: BankerFox.A, ytbb.exe, hpswp_clipbook.exe, rundll1132.exe, cleanmgr.exe, restrui.exe, taskmgr.exe. With all those exe- s they all sound serious as can be.

After trying everything I could think of I shut everything down, including the power source and went to bed. No angel came in the night and fixed it, so here I am.

Is there something I CAN do? (One of the things that alarmed me was that the English in several places wasn't grammatical, making me think that THEY might be the source of the problem.)

Any ideas?


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: bobad
Date: 07 Jul 10 - 03:32 PM

Do you have Malwarebytes on your system? If you do run it, if not download it and run. I recently had a similar problem and Malwarebytes found some Trojans and fixed it.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Noreen
Date: 07 Jul 10 - 03:36 PM

Ebbie, I think you are NOT massively infected, but that the massage you saw was a 'hoax' which will be trying to get you to buy something to get rid of your supposed problems.

Do a search at the library for the supposed problems, eg BankerFox.A and you will find info such as the following:

BankerFox.A is not a real threat to a computer. The trojan is only reported by rogue security programs trying to make an image of badly infected system. Do not buy anti-spyware or anti-virus applications that warn you about BankerFox trojan! It's a fraud.

(from http://www.spywarevoid.com/remove-bankerfoxa-pop-up-bankerfox-trojan-removal.html)


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Joe Offer
Date: 07 Jul 10 - 03:39 PM

Hi, Ebbie-
Most of the "infections" you listed are legitimate programs that are necessary for the operation of your computer. The one that's questionable is "BankerFoxA" - I haven't seen any evidence that BankerFoxA is particularly harmful, but it's often reported by bogus "antispyware" programs.
And I don't think it's Internet Explorer that's flashing these alerts, although your bogus antispyware program may be using Internet Explorer to display these bogus messages.

So, I'd say it's clear your computer is infected with a bogus program, and the darn things are notoriously difficult to remove. I finally had to resort to a full system restore (after saving my data on CDs), and reinstallation of all programs. Took a couple days.

I'd agree with bobad that it might be worth running malwarebytes. I had no luck with Norton/McAfee when I dealt with this problem at the Women's Center* a few years back, but Norton/McAfee have greatly improved since then and may now work better.
Good luck.

-Joe-

*After this little episode, I took over maintenance of all computers at the Women's Center, and I'm proud to say we have had no virus or malware problems since.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: JHW
Date: 07 Jul 10 - 03:44 PM

There'll no doubt be some more catter experts that will pick this up but I had something similar months ago, lots of windows popping up and pretending to scan my laptop and report such stuff THEN recommending I download a virus buster programme. THIS I'm sure was what it was all about, trying to con me into deliberately downloading something which REALLY WOULD HAVE BEEN TROUBLE! I shut it all down like you did.

Like you my Avira said all was ok and so it has continued.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Ebbie
Date: 07 Jul 10 - 03:45 PM

Thanks MUCH for confirming my suspicions. It is most definitely trying to get me to buy. However, it won't let me get online at all. So how do I access and download any program?


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Ebbie
Date: 07 Jul 10 - 03:55 PM

Just went on a search for BankerFox. One of the responses said to open with F8 to open in a Safe Mode.

If I do that, will that keep the malicious stuff at bay? I've got the address for malwarebytes, and also for malware and virus removal..


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Arthur_itus
Date: 07 Jul 10 - 03:57 PM

Some info on BankerFox

http://www.spywareremove.com/removeBankerFoxA.html

http://forums.avg.com/us-en/avg-free-forum?sec=thread&act=show&id=61777

http://forums.techarena.in/networking-security/1297974.htm

It's a slow process but if you follow instruction step by step you should be able to remove.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Ebbie
Date: 07 Jul 10 - 04:02 PM

Thanks, Art. That however does not address how to get online.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: olddude
Date: 07 Jul 10 - 04:03 PM

ok, boot to safe mode (hit F8) and pick safe mode with networking
go to the microsoft one care website
HERE

select safety scan

it will run for hours and hours but will fix it

then get rid of AVG it protects little to nothing in my professional experience


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Arthur_itus
Date: 07 Jul 10 - 04:04 PM

Get a CD and go on somebody elses machine and download it to the CD.

Then install it on your machine.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: olddude
Date: 07 Jul 10 - 04:05 PM

Ebbie
hon, buy mcafee the total protection package ... that keeps you safe and I never had a single issue with it letting any bad bugs through


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Arthur_itus
Date: 07 Jul 10 - 04:06 PM

Ooops yes I see what you mean Ebbie :-)

olddude sure knows his stuff.

I now use Panda Cloud antivirus. Its great.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Ebbie
Date: 07 Jul 10 - 04:16 PM

Thanks, all. I'm on my way home now to pursue this.

Dan, I use(d) AVG because I once had it pop up - urgently - and inform me that I had acquired a virus. I followed its instructions - and more- and it was cleared up promptly.

However, if it cannot protect me against something like this I need something stronger. I used McAfee in the past and wasn't happy with it- but I'll try it again. And I'll check on Panda Cloud too, Art.

Thank you.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: JohnInKansas
Date: 07 Jul 10 - 04:29 PM

Does the Panda Cloud AV mean that it's a "cloud" application?

This means that the program is on a server somewhere, and you must have a connection to the server in order for the AV to function on your machine.

If it really is a "cloud program," what do you do in the very common case where malware prevents you from getting to the internet, and you can't even run a scan when the problem pops up?

John


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Joe G
Date: 07 Jul 10 - 04:40 PM

I use Avira and so far no major problems - you should also get SuperAntiSpyware, Spybot & Spyware Blaster - that should keep 'em out!!

Alternatively Microsoft Security Essentials gets good reviews at PC Advisor Forum which is a great source of further help - though eberyone here is doing a good job helping you out!


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Bill D
Date: 07 Jul 10 - 04:41 PM

Get 'someone' else to downhload Malwarebytes...get a flashdrive (memory stick)and see if you can transfer & install it from the flashdrive, so you don't need to be online.

This type of infestation is particularly nasty, as they try to get you to PAY to cure it.... then, it comes back.

We had to do Rita's PC professionally, but even so, after they returned it, Malwarebytes found the basic 'problem' files still there. Once it removed them, there's been no recurance.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: olddude
Date: 07 Jul 10 - 04:45 PM

Panda Cloud is pretty darn good. I tested it on one of my boxes here and I was pretty impressed with it so I would not have any issue using that one either Ebbie


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: olddude
Date: 07 Jul 10 - 04:47 PM

Ebbie
I should have said on the one care site , select "full service scan"


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Arthur_itus
Date: 07 Jul 10 - 04:50 PM

I have been running Panda for about 8 months now and haven't had a problem yet.

Yes it is cloud based.

Regards your last question. I haven't had that happen. I use Adaware as well. Here is the link to them. Maybe you can find the answer there John
http://www.cloudantivirus.com/en/


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Ebbie
Date: 07 Jul 10 - 05:52 PM

Well, it's curiouser and curiouser.

When I got home, I started in Safe Mode and tried to do everything that olddude suggested. So far, so good.

But when push came to shove, it still said that the webpage could not be found. I tried to print off the Diagnostics but it said I didn't have a printer (Of course, that could have been a result of being in safe mode (?).

So I went back offline and through the Start button went to System Tools. Did a System Restore and Viola! (My sis in law's middle name) I was back in business.

However, I want to add to my anti-virus/spyware weapons, and quickly.

I am willing to purchase one but, other than covering more features, are the paid-for ones appreciably better than the Free ones? I have used both in the past and didn't notice any difference, except for my resenting having to re-puchase the stuff every year.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: artbrooks
Date: 07 Jul 10 - 06:05 PM

Well, there are a lot of votes for various AV programs out there. The one that the user magazines seems to like best is Norton Internet Security. I used to hate Norton because it was a major memory hog when it was running, but the newer version seems to have fixed that. It is currently $20 from Amazon; $35 for the multi-pack if you have both a laptop and a desktop to put it on.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Joe Offer
Date: 07 Jul 10 - 06:07 PM

Comcast currently offers Norton Internet Security for free to members, and AT&T offers McAfee. Both products are quite good. Check with your Internet Service Provider (ISP) to see if they offer free antivirus protection.

-Joe-


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Ebbie
Date: 07 Jul 10 - 06:09 PM

I remember I wasn't happy with Norton, either. In both cases, I no longer remember why. With Norton, though, I think I was still in dial-up so it was very slow. I now have ATT wireless and it's pretty fast - Norton might be fine these days.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Bill D
Date: 07 Jul 10 - 06:42 PM

I, personally, do NOT and WILL not use Norton and/or McAfee....5 paragraphs as to why...McAfee has stayed alive for years by getting it included with other things. It has a very spotty reputaqtion among those who know....especially in the alt.comp.freeware newsgroup where I have learned most of my lessons about decent and SAFE freeware.

I used AVG for years, and it seemed a decent product, but their update system and pushy attempts to sell their paid version were getting tedious. I switched to AVAST a few months ago, and it has been smooth sailing...with seamless, automatic updates.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Ebbie
Date: 07 Jul 10 - 07:02 PM

Ah ha! I'll try Avast. Just now I reinstalled AdAware, remembering that that's what the tech had me install on my old computer; that's the one he likes, he said. Also Spybot, which I used to have all the time.

I want coverage, man!


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Bill D
Date: 07 Jul 10 - 10:16 PM

AdAware does one thing, Spybot S&D another...both quite good...

But do get Malwarebytes and run it...even if you see no specific problems at the moment.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: olddude
Date: 07 Jul 10 - 10:27 PM

Microsoft Security Essentials is pretty good and it is free also, you can download it right from the link I gave you above.   I hate norton you bet it is a memory hog and doesn't really do anything for email. I still like Mcafee that is what I use and most of my clients ...

but security essentials will protect you and it is free


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: GUEST,Woodsie
Date: 08 Jul 10 - 12:14 AM

I now use microsoft security essentials after purchasing both panda 2010 & kapersky 2010 I found them both to be bloatware, hogging resources and slowing the system down. malwarebytes is also a must for removing this sort of intrusive stuff which is not picked up by either spybot or adaware!


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Ebbie
Date: 08 Jul 10 - 11:06 AM

By the way, I can't express enough my appreciation for Mudcat's wonderful people. Thank you, one and all.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: JHW
Date: 08 Jul 10 - 02:36 PM

Shopkeeper told me Norton was slowing down this little laptop so it was swapped for McAfee which I found did the same. From a review and test site I picked Avira, initially downloading it to a USB stick in the library. Manages OK on this 1gh processor, auto updates though it does pop up upgrade ads.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: JohnInKansas
Date: 08 Jul 10 - 03:31 PM

A WARNING to the possible few people still using WinXP SP2.

A PC Advisor newsmail received today reports that Microsoft will end ALL SUPPORT for WinXP SP2 in July. This includes the end of Critical Security Updates, and although the the brief article is unclear it quite probably means you will not be able to access the Microsoft Malware Remover after that time.

The update to WinXP SP3 should be still available for anyone needing to update in order to continue receiving Microsoft Critical Updates and other security help.

John


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: JohnInKansas
Date: 08 Jul 10 - 04:18 PM

(PROBABLY BIASED OPINION INCLUDED HERE)

I have purchased computers that came with McAfee installed, but when I went to the McAfee website to get setup information it took me longer to clear all the popups and gratuitously downloaded "offers" than for any other site of any kind that I've visited in years. That was the main reason I got rid of McAfee. The program is good, but the site was almost "a virus of its own kind."

That was a couple of years ago, and casual visits to their site indicates that they may have cleaned it up some; but there was still some evidence of "profit driven" (popups-for-hire) company policies.

McAfee remains in the top tier in reviews with respect to the protection offered, but sometimes appears to have been slightly slower than some others at getting the patches/signatures out for newly discovered threats.

Past versions of Norton could slow down the computer while a scan was running, but that has been fixed in versions since about 2006(?). "Experts" continue to tell people that Norton is causing their problems simply because it's a name people recognize and the "experts" don't actually know what the real problem is.

The main objection people here have had with Norton is that their web "front page" is somewhat vague, and registrations and renewals can (or could when the complaints were seen here) be confusing.

I've found technical support from Norton to be excellent, but my recommended method is to use their online chat, and if necessary to allow them to download their remote access utility and make fixes for me. (The utility disappears when the chat session ends.) Fixes have been universally prompt and accurate, even when I was running mixed WinXP and Vista on multiple machines.

The last time I looked seriously, any "retail package" of "Norton Internet Security" or "Norton 360," once registered on one computer, can be installed on up to a total of three machines at no additional fee. This is one of those "vague up front" features that Norton could improve on, since it may require reading a lot of "fine print" to confirm that your version includes multiple use, and sometimes the applicable fine print is found only inside the package or on the web site; but I believe it's still true.

My Norton Internet Security on 3 Vista machines momentarily "raises a flag" from the startup bar when it starts a background scan; but it produces absolutely NO DETECTABLE EFFECT on the computer, and ONLY pops up a warning if it blocks an attack that actually manages to transmit something that needs to be removed. Removal is always IMMEDIATE. With proper setup, it blocks anything serious before the attack can be launched, so the only thing ever seen is "tracking cookie removed" if you choose to look at scan results. Current versions may pop up a warning if you open a web page that appears to be infected, and the warning is usually up before the page finishes loading.

Reviews of AV products occasionally show a program that claims "better security features" than Norton (or temporarily better than "anybody else") but NONE have ever remained in that category consistently in subsequent reviews. (And the best program for consistent use may never be Number 1, because reviewers are sometimes "fadists.")

The free AVG, once rated excellent by many reviewers, has slipped significantly in recent rankings. Several other free programs with previously good to excellent ratings have slid into the AVG mode of providing a few very basic protections in a free version, but requiring you to get a paid version for protections recommended in the current computer world. For some, even the paid versions offer good protection for threats extant at the time of release, but have been poor at getting out responses to new threats promptly.

The AV programs that have consistently been in the "top tier" in reviews during the most recent year or so have been Norton, Kaspersky, McAfee, and (recently) Panda. Others that pop up with high ratings have failed to maintain their top ratings for very long. ANY AV is better than "no AV," but it's less stressful for me to have one I can trust and that I'm reasonably assured I won't have to replace every few months.

John


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: Rabbi-Sol
Date: 08 Jul 10 - 08:55 PM

I was infected with Banker A virus a while back. My computer repairman used RLL to stop the virus cold, Spybot Search & Destroy to get rid of it, and Combofix to put the corrupted registries back to where they should have been. Total cost to me $300.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: The Fooles Troupe
Date: 09 Jul 10 - 06:21 AM

An article in magazine: LINUX FORMAT Magazine issue 131 May 2020 has an article on AV SW - CLAMAV for Linux, but mentions that AVG, Kaspersky, Panda & Avast have Linux versions. YMMV.


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: GUEST,DWR
Date: 09 Jul 10 - 01:28 PM

I know it's been said before and sometimes by me, but I still believe it to be so, the help that one gets here through the generosity and altruism of our members is worth more than anything you can get elsewhere. Thank you so much for your kindness to those of us in trouble that we cannot extricate ourselves from without your help.

I have three machines, the 4 yr old laptop that I am working on at the moment, which thankfully has nothing wrong with it other than a bit of age induced slowless.

Then there's the 6 or so yr old desktop right behind it which is infected with the above malware. Thanks to you all for the information which I am sure I'll be able to put to good use later.

But my immediate concern is my 2 yr old Vista machine which may or may not have something similar. The problem is this: I cannot see the screen to go anywhere to fix anything! What comes up is what I can best describe as a series of plaid patterns for lack of a more technical term for what I see. I have tried the f8 key, but without knowing exactly where I am or am headed, it is a crap shoot at best. ONCE I did get to safe mode, but unfortunately, I was due to head out with family in about five minutes, and so turned off the machine without rescuing anything.

BIG MISTAKE! That was two days ago, and I have not been able to get back again in maybe 15 tries. Once I did get to a screen that gave me a series of choices, one of which was go to a restore point. I thought this might do the trick as I figured it to be the best of the choices given. Wrong decision, as it just led to one of the plaid patterns, forcing yet another shutdown.

So, hitting the f8 key a random number of times, then using the up arrow keys or the number keys has led me pretty much nowhere. I suppose that it would be nice if I had the disks that came with the machine, but some fool put them somewhere that they cannot be found at the moment.

I'm guessing that it's a display driver problem of some sort, but what do I do next? While there are things on there that I am not happy about losing, most of it is replaceable or backed up. What is gone if I have to reformat will just have to be accepted.

I hope you all can come up with something that will magically restore my primary machine to working order without too much for my limited skills to assimilate.

Again, thank you so much. Dale


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Subject: RE: Tech: Virus/Malware at Home- HELP!
From: GUEST,DWR
Date: 13 Jul 10 - 01:20 PM

I know I came into this thread late when it had pretty much run its course, so it's no surprise that it slipped off without further comment.

Here's hoping I can get it jump started again. Still no progress or further knowledge on what might be wrong with my computer. Any ideas?

Dale


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