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Tech: Hotmail Users Heads Up

JohnInKansas 01 Jan 11 - 07:09 PM
scouse 02 Jan 11 - 06:21 AM
JohnInKansas 02 Jan 11 - 07:34 AM
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Subject: Tech: Hotmail Users Heads Up
From: JohnInKansas
Date: 01 Jan 11 - 07:09 PM

Some Hotmail users report missing e-mails

Unclear how widespread the problem is; mail being sent to delete folders

Associated Press

NEW YORK — Some users of Microsoft Hotmail are starting off the new year scrambling to get back e-mails of old. A chorus of frantic users has posted complaints on Microsoft's online forum that all of their messages have disappeared.

"Please help me get them back," wrote one user under the moniker 'Zacgore' in a post dated Saturday. "All my kids' info and pictures are in there!"

Others complain that the majority of the e-mail in their inboxes was sent to their deleted mail folders instead. It is unclear from the posts how widespread the problem is. The free Web-based e-mail service is the world's most used with about 360 million users globally, according to comScore Inc.

Windows Live support technicians have said in numerous threads that the Hotmail team is aware of the problem and working on a fix.
"At this point it appears to be a limited issue, and Microsoft is working with individual users who are impacted. We apologize for any inconvenience to our customers," Microsoft spokeswoman Catherine Brooker said in statement Saturday. She declined to disclose what caused the glitch.

Microsoft's forum contains 476 pages of complaints about lost and deleted e-mails that date back to early November.

Hotmail users might find it useful to check out whether their mail is still there, and to watch whether expected incoming messages arrive as expected, at least until "Micorosfot fixes it for you."


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Subject: RE: Tech: Hotmail Users Heads Up
From: scouse
Date: 02 Jan 11 - 06:21 AM

Hi John,   Best wishes for 2011.. I'm a hotmail user and to date and can't complain from this side of the Pond.. The only thing I've noticed is that I'm getting more "Spam Mail." But so is life..

As Aye,


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Subject: RE: Tech: Hotmail Users Heads Up
From: JohnInKansas
Date: 02 Jan 11 - 07:34 AM

With the number of people using Hotmail the complaints don't necessarily indicate any sort of widespread problem, but the reports imply a sudden appearance, lots of mail lost or misdirected, and the Hotmail people "working on it" for several days without offering an explanation of what may have gone wrong.

It seems prudent for anyone with lots of "valuables" in the mail to make sure it's staying there - or to get it backed up somewhere else.

If yours looks okay, there's probably no need to do anything unless someone comes up with evidence that the problem is spreading within the Hotmail server farms.


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