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Tech: IE7 problem

GUEST,werty 15 Feb 13 - 10:07 AM
Acme 15 Feb 13 - 11:13 AM
Mick Pearce (MCP) 15 Feb 13 - 12:36 PM
GUEST,werty 15 Feb 13 - 12:40 PM
JohnInKansas 15 Feb 13 - 05:03 PM
GUEST,werty 16 Feb 13 - 05:59 AM
GUEST,Guest from Sanity 17 Feb 13 - 01:11 AM
JohnInKansas 17 Feb 13 - 02:25 AM
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Subject: BS: IE7 problem
From: GUEST,werty
Date: 15 Feb 13 - 10:07 AM

Explorer just won't open at all - it sticks on "Connecting" and can only be closed using Task Manager. Can't open options in Tools. I'm on Vista

I assume I need to uninstall it and then re-install but can't find it in Programs. Anyone know how to do this?


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Subject: RE: BS: IE7 problem
From: Acme
Date: 15 Feb 13 - 11:13 AM

I'm guessing you're on a 32-bit computer, since you're running such an old operating system. Check and see if the version of IE you're running is for a 64-bit computer. More modern computers are 64-bit (the Win7 software has a 32-bit version and a 64-bit version).

You should open the Control Panel and choose to add or delete programs, and uninstall IE from there. Then make sure you have the correct program if you download and install it again.

SRS


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Subject: RE: Tech: IE7 problem
From: Mick Pearce (MCP)
Date: 15 Feb 13 - 12:36 PM

You can look at this Ms kb: Reinstall or repair IE. There's a diagnostic/repair tool you can try on the page, as well as instructions.

Mick


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Subject: RE: Tech: IE7 problem
From: GUEST,werty
Date: 15 Feb 13 - 12:40 PM

"You should open the Control Panel and choose to add or delete programs"

I can't find it there.


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Subject: RE: Tech: IE7 problem
From: JohnInKansas
Date: 15 Feb 13 - 05:03 PM

Internet Explorer is an integral part of Windows, so it won't be listed as a separate program in Control Panel.

In most versions, you can use the "cancel" button, the red X on the URL Address bar, to stop the attempt to connect, which should give you either an error message or a "blank page." Once the connection attempt is stopped, you should be able to access IE Tools.

Once the connection attempt is stopped, you may also be able to go to another website if the problem is just with your home page.

If you can, GO TO: How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP.

Near the top of the page, you should see:

"Microsoft Fixit"
"Automatically diagnose and fix common problems with Windows. "Update troubleshooter may automatically fix the problem described in this article."
"This troubleshooter fixes many problems."
"RUN NOW."

Click the Run Now button and in most cases it will fix almost any problems you might have.

BUT: If IE is completely inoperable, you may not be able to got there.

"Fix it yourself" instructions are given, with lots of pictures that can't be posted here, but come down to:

Let me fix it myself

To fix this problem, you can try the methods for the version of Internet Explorer that you're using.

Methods to follow for Internet Explorer 9, for Internet Explorer 8, and for Internet Explorer 7

If you are using Internet Explorer 9, Internet Explorer 8, or Internet Explorer 7, any of the following methods may resolve your problem. Try the methods that best apply to your situation.

Method 1: Reset the Internet Explorer settings

In these versions of Internet Explorer, you can repair damaged files or missing registration information. To reset the Internet Explorer settings manually, follow these steps:
1.Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the Advanced tab, click Reset under Reset Internet Explorer settings.
4. In the Reset Internet Explorer Settings dialog box, click Reset to confirm.

If you can't get IE to open enough to get to its internal tools it's possible that you might be still be able to use Start|Windows Update or Start|Microsoft update to make sure that you're not missing a patch or update that's causing the problem. If successful, the update should run the Microsoft Malware Remover to make sure you don't have some common malware that's holding you up.

Method 2 at the "fix" page is "Reinstall Internet Explorer." IE7 istructions are given ONLY FOR WinXP, so you should be using at least IE8 with Vista. This also implies that if you get your IE7 working, you need to upgrade to IE8 as soon as convenient.

IF YOU CAN, you need to go to Internet Explorer 8: Home Page where your IE installation will be checked for you and/or the IE8 installation will be made. There are instructions there for manually installing IE8, but letting the site do the installation is preferable.

It should be possible to download the installer for manual installation, but I haven't checked the details and can't tell whether you might be able to download what's needed using a different browser and install from your own hard drive using the download. (Of course to get another browser, if you don't have one on the computer, you'd have to visit some website to download it.)

John


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Subject: RE: Tech: IE7 problem
From: GUEST,werty
Date: 16 Feb 13 - 05:59 AM

thank you all for your help


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Subject: RE: Tech: IE7 problem
From: GUEST,Guest from Sanity
Date: 17 Feb 13 - 01:11 AM

Try using Mozilla Firefox....WAY better!

GfS


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Subject: RE: Tech: IE7 problem
From: JohnInKansas
Date: 17 Feb 13 - 02:25 AM

Guest from Insanity -

The difficulty is that many functions from Internet Explorer are the same functions used by Windows Explorer. If there's a serious problem with either of them, WINDOWS DOESN'T WORK.

There's no real reason you have to EVER use IE for web browsing, and using another browser is fine; but if IE is not working as it should it needs to be fixed because it's a critical part of the whole Windows setup.

John


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