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Tech: Spy Alert-Help!

wilbyhillbilly 05 Nov 13 - 10:35 AM
Acme 05 Nov 13 - 10:42 AM
Acme 05 Nov 13 - 10:47 AM
wilbyhillbilly 05 Nov 13 - 10:53 AM
Acme 05 Nov 13 - 11:14 AM
GUEST 05 Nov 13 - 12:45 PM
GUEST 05 Nov 13 - 01:37 PM
wilbyhillbilly 05 Nov 13 - 01:53 PM
wilbyhillbilly 05 Nov 13 - 02:26 PM
JohnInKansas 05 Nov 13 - 06:46 PM
wilbyhillbilly 06 Nov 13 - 12:01 AM
wilbyhillbilly 06 Nov 13 - 12:46 AM
JohnInKansas 06 Nov 13 - 01:48 AM
wilbyhillbilly 06 Nov 13 - 03:08 AM
wilbyhillbilly 06 Nov 13 - 05:01 AM
wilbyhillbilly 06 Nov 13 - 07:27 AM
JohnInKansas 06 Nov 13 - 09:28 AM
wilbyhillbilly 06 Nov 13 - 10:14 AM
Steve Shaw 06 Nov 13 - 02:14 PM
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Subject: Tech: Spy Alert-Help!
From: wilbyhillbilly
Date: 05 Nov 13 - 10:35 AM

I have somehow got this "spy alert" program on my PC. I've been trying for over a day now to get rid of it. I removed it form the Remove/Add programs list (I'm running Win XP) but it is still operating from the task bar and I've tried everything I know, which I admit is not a lot where are concerned, (put it down to age), so is there anyone out there that can provide a simple answer for me.

I would be most grateful, and it will prevent me from tearing what's left of my hair out.

Thank you in advance.


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Subject: RE: Tech: Spy Alert-Help!
From: Acme
Date: 05 Nov 13 - 10:42 AM

Run System Restore and set your computer back to a date before this got into your system. You could also try a scan with Malwarebytes (you should have that in your system and update and scan regularly).

SRS


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Subject: RE: Tech: Spy Alert-Help!
From: Acme
Date: 05 Nov 13 - 10:47 AM

P.S. some of these malware programs have figured out how to block antivirus and antimalware programs, so if it doesn't run, then do system restore. And if you need to open it in safe mode to run system restore, turn off the computer and as you restart it begin mashing the F8 key as soon as you turn it on. Use safe mode with Internet connection so you can download anything else you might need to fix this.

If you right click over your task bar you might be able to unpin or disconnect it from there.

SRS


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Subject: RE: Tech: Spy Alert-Help!
From: wilbyhillbilly
Date: 05 Nov 13 - 10:53 AM

Thanks SRS, I don't know if it is this stopping it, but I have been trying to do a system restore since this morning and it just keeps saying Cannot restore try another date, I've now tried 8 different dates and it won. I am a bit nervous about this safe mode bit, I don't really know how to do it. I will try the link you gave me, thank you.


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Subject: RE: Tech: Spy Alert-Help!
From: Acme
Date: 05 Nov 13 - 11:14 AM

Then do that malwarebytes scan and see what it tells you.


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Subject: RE: Tech: Spy Alert-Help!
From: GUEST
Date: 05 Nov 13 - 12:45 PM

You can also try downloading and running
Microsoft Safety Scanner
it's free and quite good.


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Subject: RE: Tech: Spy Alert-Help!
From: GUEST
Date: 05 Nov 13 - 01:37 PM

Well am now in even more trouble, I did the malware thing and it found some items so I clicked and removed them. But now when I went to startup it will not go past the startup page. I switched off and tried to start in safe mode where it said "the last good configuration that worked, even that didn't work past the startup page so now I have a real serious problem which looks like its worse than when I started.

Can someone tell me what to do in safe mode so I can try again.

Luckily I have at least got the opportunity of using Danny's PC at the moment.


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Subject: RE: Tech: Spy Alert-Help!
From: wilbyhillbilly
Date: 05 Nov 13 - 01:53 PM

Guest 01-37pm above is me, different computer, forgot to login DUH!


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Subject: RE: Tech: Spy Alert-Help!
From: wilbyhillbilly
Date: 05 Nov 13 - 02:26 PM

Can someone please tell me how to do a system restore in safe mode. i.e. what route to take once I get to "safe mode" WinXP

Thank you.


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Subject: RE: Tech: Spy Alert-Help!
From: JohnInKansas
Date: 05 Nov 13 - 06:46 PM

To start the computer in safe mode - Offical Microsoft advice for WinXP.

Safe mode just starts "Windows" without starting all the accessory stuff that may interfere with things you need to do for maintenance. There are several (or at least a few) choices you can make about what starts and what doesn't.

You should be able to start in a Windows safe mode that lets you access System Restore just as you would with a normal Windows startup.

A problem sometimes found with relying on System Restore to "fix all problems" is that every reboot after you've made any "significant changes" saves a new restore point and if you didn't successfully resolve your problem both the current configuration and the most recent prior restore point both retain the same error. Each successive reboot (after changes have occured) will push an older one out, and only about a half dozen restore points normally are saved.

It's fairly easy, when you've worked at getting something fixed, to have all the available restore points "infected" with the same problem you're trying to get rid of.

When you do get a problem fixed, you have to remember that all prior restore points may contain the error you just fixed, so you probably want to get rid of all the old ones. TURNING OFF SYSTEM RESTORE will delete all old restore points. Just remember to turn SYSTEM RESTORE back on, and then immediately reboot to save the new configuration as a new restore point.

For a problem with something that "appears suddenly" you can usually assume that it's probably due to malware. Nearly all AV providers offer free "remote scans" that often will give you enough information to fix a problem, even without buying "their fixer." If you have a good AV program a scan by the provider of what you have will frequently let your existing AV fix things for you, or will give you good instructions for how to get it done if the AV can't do it alone.

AFTER you've looked for specific solutions, a System Restore may be about all that's left, but the more often you use Restore the more likely that all the Restore Points you have are already corrupted - unless you've dumped the old ones and saved a known good setup recently.

John


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Subject: RE: Tech: Spy Alert-Help!
From: wilbyhillbilly
Date: 06 Nov 13 - 12:01 AM

Thanks John''.   :-)
I did a full scan with security essentialzas soon as I could but it did not pick up the spy alert' my main problem now is that since doing the malware thing suggested by SRS I cannot get past the startup page. Is there a way to do a disk repair, I seem to remember a chkdisk something from way back.

John


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Subject: RE: Tech: Spy Alert-Help!
From: wilbyhillbilly
Date: 06 Nov 13 - 12:46 AM

I have now managed to get my shortcut icons up in safe mode but when I tried to load Google it came up with this message

The server at Google could not be found because the DNS lookup failed, check your DNS settings.

How the hell do I do that, any help will be gratefully received.


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Subject: RE: Tech: Spy Alert-Help!
From: JohnInKansas
Date: 06 Nov 13 - 01:48 AM

Variations available for a "Safe Boot" may make it difficult to tell what to turn on and what to turn off. I don't have WinXP up to look at what options you get when you F8 during startup to get a clean boot.

If you think you might need to check out the options, or may need to start up several times in a safe mode, a more reliable way of setting up the boot is given for WinXP in:

How to configure Windows XP to start in a "clean boot" state - Article ID: 310353 - at Microsoft.

[IGNORE the Win7 video that they've inserted in the middle of the article, and follow the instructions just after it.]

There is a "helper" utility you can use, but the "Advanced Method" isn't too difficult.

With Windows up, logged on as Administrator or as a user with Admin privileges, click Start | Run and type msconfig in the box, then click OK. The various things you can turn off should be displayed, with most of what you're interested in on the General tab. After you've made your choices your next (and all subsequent) startups will be what you picked.

When you get done, you will have to use Start | Run msconfig and pick "Normal Windows Startup" on the General tab to return to a normal boot.

The F8 during startup does work, but the msconfig method sometimes makes it easier to do repeated safe starts or to try different configurations. Use whichever you like.

If DNS didn't work in the Safe Mode you got, it's likely that the necessary "service" for DNS wasn't turned on. The DNS (Domain Name Service) is where your computer looks up how to go to somewhere else in your local network and/or on the internet. There should be an option to start "Safe with Networking" or something similar that will let you omit most of the trash and still make a web connection; but again, it's been quite a while since I've run WinXP and I may remember things about it that I never knew ...

John


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Subject: RE: Tech: Spy Alert-Help!
From: wilbyhillbilly
Date: 06 Nov 13 - 03:08 AM

Thanks John, I'll give it a go.


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Subject: RE: Tech: Spy Alert-Help!
From: wilbyhillbilly
Date: 06 Nov 13 - 05:01 AM

Right, I've got back to nearly normal I think! by doing the Clean boot thing. I can now access the internet via chrome and get all my usual tags up. THE ONLY problem I have now is that I have no taskbar on my settings page so no START icon so I cannot access any system facilities such as control panel my docs, my computer etc.

Can anyone help please, I seem to be NEARLY back to normal but not quite.


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Subject: RE: Tech: Spy Alert-Help!
From: wilbyhillbilly
Date: 06 Nov 13 - 07:27 AM

Desperately need help, please. Have searched Google but cannot find the answer.


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Subject: RE: Tech: Spy Alert-Help!
From: JohnInKansas
Date: 06 Nov 13 - 09:28 AM

The Start bar in WinXP, and most later Win versions, can be "moved off" the page, just by clicking and dragging it down. If you hover your mouse pointer on the edge of the screen, click and drag toward the center of the screen, it should bring the bar back into view.

Once you get the bar back, right clicking on a blank space on the bar should give you a choice to "Lock Toolbar" and if you click there it will put a check mark on the choice and the toolbar should stay up. With the "lock" on, you shouldn't be able to drag the toolbar off screen.

If the bar has just been moved off, it can be a little tricky to find exactly where on the edge of the screen to click to drag it back up, so giving it a few tries may be necessary before you give up. Pressing the "Windows" key (usually between Ctl and Alt on the keyboard) should bring up the Start menu, so you can get to programs and settings until you find the toolbar if you have trouble.

John


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Subject: RE: Tech: Spy Alert-Help!
From: wilbyhillbilly
Date: 06 Nov 13 - 10:14 AM

I think it's more than that John, I have been trying different things all day but no joy. If I click the windows key on its own it does nothing, I found I can get the "run" panel if I click windows-R and then get the control panel up by typing the words in.

However the bad news is that I cannot get any sound at all, the printer will not work and I cannot install it again 'cos it comes with"the print spooler service is not running" in fact when I get to the hardware window it is completely blank, so I think I am now in serious trouble.

Sometime ago I remember something about somehow getting through safe mode to a repair window of some sort, but I think I will have to give up and pay a fortune to some local "expert".

I've tried for two days now and I am really at the end of my tether.

Thanks for your help though, at least the"clean boot" thing got me back to here.


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Subject: RE: Tech: Spy Alert-Help!
From: Steve Shaw
Date: 06 Nov 13 - 02:14 PM

I somehow picked up a browser-snatcher called Snap.do. I get it up if ever I click on New Tab, so I don't do that any more, but it's still on my machine getting up to God knows what. It's invisible in my programs list and in my Chrome tools settings. Malwarebytes seems to be blissfully unaware of its existence. There's a lot of bad advice about how to get rid of it on the web but I've yet to find a way of losing it. Bastards.


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