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Tech: POP3 new e-mail problems - try IMAP

Mr Red 16 Dec 13 - 11:00 AM
Newport Boy 16 Dec 13 - 12:13 PM
Mr Red 18 Dec 13 - 08:26 AM
Newport Boy 18 Dec 13 - 09:55 AM
Richard Bridge 18 Dec 13 - 10:23 AM
Jack Campin 18 Dec 13 - 11:49 AM
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Subject: Tech: POP3 new e-mail problems - try IMAP
From: Mr Red
Date: 16 Dec 13 - 11:00 AM

I recently moved all my Outlook (2003) e-mail to Outlook 2007 and the main domain (mine) serves well without attention but one with a different provider started to refuse on send (SMTP). Not a problem normally because I don't use it to send unless brain-fade kicks in and I forget (always when replying). Now I get the nag screen asking for a password, basically it refuses to send. But the nag screen became incessant.

A friend who's business is networks and PC's generally had a similar thing with Gmail so he swapped it all over to his business address via an NAS. incoming is fine, he just replies from a different e-mail. I think there is an industry-wide change, affecting a select band of users. Have any Mudcatters seen this?

I loaded Thunderbird in hopes of it doing things differently and it does receive without sending. So I thought! but on inspection it defaulted to IMAP not POP3. Problem sorted, send no probs - Outlook is now on IMAP (delete then new account is the only way to do that)

I talked to the provider who assured me that all settings were correct (no solution!). Then e-mailing them, the reply came back to the effect SMTP was no longer permitted (free service). No solution, hence Thunderbird! At least I communicated with people in Yorkshire (Waitrose use Plusnet) but for all the superior clarity of accent their content was inaccurate.
('appen so)


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Subject: RE: Tech: POP3 new e-mail problems - try IMAP
From: Newport Boy
Date: 16 Dec 13 - 12:13 PM

I don't quite understand your problem. I know nothing about Outlook, but I'd be surprised if it doesn't do all that Thunderbird does. I've been using Thunderbird for a long time now and use POP/SMTP. Both are currently working no problem.

If you set up a new account in the latest versions of Thunderbird, the default is IMAP, but you simply change the setting to POP if that's what you want.

I'm currently using SMTP via Plusnet, so I'm a bit mystified.

Phil


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Subject: RE: Tech: POP3 new e-mail problems - try IMAP
From: Mr Red
Date: 18 Dec 13 - 08:26 AM

POP3 - new industry wide changes one has to assume. Some people report problems when sending. I know of three personally, and there are many on forums reporting problems. People who haven't changed anything.

My solution is there for anyone who has seen this problem. Probably where SMTP uses a different URL from POP3 receive. FWIW IMAP uses the same URL. If you haven't got the problem you won't see the need for a solution.

Given that support at my ISP can't tell me that there is a problem, can't see what I do wrong on POP3, then tell me I can't send e-mails from Outlook, period. And don't suggest IMAP. I would bet Thunderbird will show the same problem from the same PC. It must have taken the industry by surprise. It is probably a Microsoft/Linux update that is very subtle.


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Subject: RE: Tech: POP3 new e-mail problems - try IMAP
From: Newport Boy
Date: 18 Dec 13 - 09:55 AM

It is probably a Microsoft/Linux update that is very subtle.

It would have to be very subtle - I've not encountered any coordination between Microsoft & Linux anywhere else.

Let's just clarify - SMTP is the protocol for sending mail. POP3 and IMAP are protocols for receiving mail. Most ISPs (including Plusnet) use different servers for sending and receiving, and often different servers for POP3 & IMAP. Changing the receiving protocol from POP3 to IMAP has no effect on sending.

Various versions of Outlook & Outlook Express have had problems with sending mail. These are usually due to incorrect settings, which lead Outlook to try and send mail before receiving. This can result in wrong or missing authentication for sending and the messages just sit in the Outbox. Other than that, I know of no general problem with mail sending.

I have infrequent problems in sending mail to any address that uses a yahoo server - access is denied on the spurious basis that the server I'm using is a source of spam. The problem is actually yahoo's over-aggressive spam filtering. I just wait a few hours - my mail service usually sorts yahoo out by then.

Phil


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Subject: RE: Tech: POP3 new e-mail problems - try IMAP
From: Richard Bridge
Date: 18 Dec 13 - 10:23 AM

I occasionally have the opposite problem - Outlook 2003/Btinternet premium mail service (POP3/SMTP) - in that I get a report that I could not get in and asking for my password again. Re-saving password makes no difference. It seems to affect only picking mail up, not sending in that I have never on such grounds seen mail sitting around waiting to send. It also affects only some but not all of the email addresses I am trying to pick up.


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Subject: RE: Tech: POP3 new e-mail problems - try IMAP
From: Jack Campin
Date: 18 Dec 13 - 11:49 AM

the reply came back to the effect SMTP was no longer permitted

SMTP is harder work to keep secure than POP or IMAP (you don't want to let spammers in), so less providers offer it and those that do are fussier about who gets to use it.

Can't you just find a replacement SMTP server for the discontinued one?


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