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Help: ISP, which do you like?

Banjer 03 Mar 01 - 10:25 AM
DancingMom 03 Mar 01 - 10:36 AM
Jon Freeman 03 Mar 01 - 11:21 AM
Don Firth 03 Mar 01 - 02:13 PM
cujimmy 03 Mar 01 - 02:21 PM
Banjer 03 Mar 01 - 02:24 PM
Bill D 03 Mar 01 - 05:09 PM
Bill D 03 Mar 01 - 05:30 PM
Bill D 03 Mar 01 - 05:36 PM
Bill D 03 Mar 01 - 06:49 PM
Jon Freeman 03 Mar 01 - 07:01 PM
Banjer 03 Mar 01 - 07:14 PM
Bev and Jerry 03 Mar 01 - 07:46 PM
guest(intruder-inactive) 03 Mar 01 - 08:43 PM
Amergin 04 Mar 01 - 12:17 AM
Bill D 04 Mar 01 - 08:41 PM
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Subject: ISP, which do you like?
From: Banjer
Date: 03 Mar 01 - 10:25 AM

Time has come for me to find an Internet Service Provider (ISP) that I can use without the blood pressure rising at least twenty points each time I get a stupid message like 'You have been disconnected from the computer you dialed' or 'Busy, please try later' and once I do get a connection it is usually less than the 56K my machine is capable of. Just the other day I got a 31K connect! What experience have you all had with your ISP's and what can you reccomend? Thanks for any helpful info......BTW, I pay about 15.50 monthly for this lack of service. If it was free I would understand one gets what one pays for....


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Subject: RE: Help: ISP, which do you like?
From: DancingMom
Date: 03 Mar 01 - 10:36 AM

We've been happy with earthlink. $19.95/mo. There's an actual human on the line if you need to call them about anything. They like to deduct your monthly payment from your credit card, which bugs the spouse. I guess that's the deal with any ISP, though. We don't deal with junk e-mails and not nearly as many pop-up ads as aol. Good luck.


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Subject: RE: Help: ISP, which do you like?
From: Jon Freeman
Date: 03 Mar 01 - 11:21 AM

Banjer, the connection speed is not necessarily the fault of your ISP. I don't think I have ever managed to achieve the full 56K connection speed but this has been down to the quality of phone lines. I moved recently and where I live now, I am typically getting 28K connections when I try to conect using the same setup on the same computer to the same ISP that I used to be able to connect to at 43K+.

Also, there is one ISP/ user issue I can think of with regards 56K modems - you need to be sure that you are using a 56K standard (K56 flex, X2 or V90) supported by them or you will never get above 33.4K.

All that aside, it sounds as if the rest of your service is poor and a change may be a good idea even though it may not improve your connection speed. I'm in the UK so I don't think any info of use regarding ISPs I have used would be of any use to you.

Jon


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Subject: RE: Help: ISP, which do you like?
From: Don Firth
Date: 03 Mar 01 - 02:13 PM

I concur with DancingMom. Earthlink seems fairly clean compared to some I've seen, and whenever something goofs up (not necessarily their fault), I've always been able to get through to a live person. It might take awhile (music and messages while you wait, but I've heard worse for longer periods of time), but when someone comes on the line, they're always courteous and they take the time to talk me through whatever the problem is, even if I'm the one who screwed up. Then they give you a "case number" so if you have to call back about the same problem and you get a different technician, they can look you up, see what the problem is and what the other tech told you, and take it from there. Fortunately I haven't had to use their tech desk very often, but when I have, they were there and they solved the problem.

Don Firth


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Subject: RE: Help: ISP, which do you like?
From: cujimmy
Date: 03 Mar 01 - 02:21 PM

I use Netscape, which semms to be ok most of the time. I also have ic24 which keeps disconnecting frequently and just goes on strike at times so steer clear of them. You can have more than one isp, I have x-stream as well which is ok but has adverts at the top of each window - try Netscape though, you should find it ok.

regards

jimmy


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Subject: RE: Help: ISP, which do you like?
From: Banjer
Date: 03 Mar 01 - 02:24 PM

So far Earthlink seems to be the ISP of choice. I have had several friends here locally also sing their praises. Jon, my issue is not with speed alone. I routinely connect at 115200, which I am told is 56k flex hookup. My complaint is that just here in teh last two months, since Verizon has taken over full control of General Telephone, the service seems to have 'gone to hell in a handcart'! I have used the same ISP (General Telephone) since I got internet and have until recently had no great complaints. But it seems all good things must end!


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Subject: RE: Help: ISP, which do you like?
From: Bill D
Date: 03 Mar 01 - 05:09 PM

well, it depends a LOT on where you are. I live in Wash DC metro area where there are many competing services...some are average, some are quite good...the 'bad' ones dont last.

but!! for a REAL look at possibilities..go here....

a guide to ISPs


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Subject: RE: Help: ISP, which do you like?
From: Bill D
Date: 03 Mar 01 - 05:30 PM

..and some ratings here


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Subject: RE: Help: ISP, which do you like?
From: Bill D
Date: 03 Mar 01 - 05:36 PM

one more ISP listing site..


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Subject: RE: Help: ISP, which do you like?
From: Bill D
Date: 03 Mar 01 - 06:49 PM

Just in case anyone is looking here in info on free ISPs in in the UK

and in the US

seems the US doesn't have as many real deals as the UK right now


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Subject: RE: Help: ISP, which do you like?
From: Jon Freeman
Date: 03 Mar 01 - 07:01 PM

Bill, most of those UK "Deals" listed are 0845 numbers. That means you pay by the minute for the cost of a local phone call - a very expensive way of going about it.

The situation with unmetered access is still very unsettled.

Jon


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Subject: RE: Help: ISP, which do you like?
From: Banjer
Date: 03 Mar 01 - 07:14 PM

Thanks, Bill, for the info. I had seen some of those sites earlier today but still had a time of trying to decide. That's when I thought that asking the folks that use them would be a beter measure than reading t he ISP's advertising claims. So far it looks like Earthlink is favored 3-1! Thanks all for your input! Please keep it coming, I am still in the undecided column!


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Subject: RE: Help: ISP, which do you like?
From: Bev and Jerry
Date: 03 Mar 01 - 07:46 PM

We went through this about a year ago. Our then ISP, The Grid, was terrible and would not respond to our complaints. We tried to find an alternative using the ISP listing sites but, for us, that's nearly impossible because we live in the boonies. It's very cumbersome to find which providers have a local phone number. They list which area codes they serve but you have to go through several pages at each provider's site to see if they have a local number. Very few providers have a local number where we are.

So, we started checking out the ISPs used by our friends who sent us e-mail. We wound up with Prodigy. The service is terrific and there's virtually never a disconnect or even a second dialing. It's $15.75/month if you pay a year at a time. It's nearly impossible to contact them by phone. In fact, we have never talked to them! We signed up on line and once, when we got a lot of busy signals, we complained on line and the problem was fixed within 24 hours. We're told that you can be on hold with some ISPs longer than that!

Bev and Jerry


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Subject: RE: Help: ISP, which do you like?
From: guest(intruder-inactive)
Date: 03 Mar 01 - 08:43 PM

i went from a local -- voicenet (mediocre)
to a regional -- erols/rcn (service good to very good, customer service = oy!)
to verizon dsl, which is xclnt and i've had no reason to contact customer service since oct.


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Subject: RE: Help: ISP, which do you like?
From: Amergin
Date: 04 Mar 01 - 12:17 AM

The problem with DSL though is that you actually have to be within a certain amount of feet from their box to be able to get the service. With cable, all you need is a cable line to go by your house.....


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Subject: RE: Help: ISP, which do you like?
From: Bill D
Date: 04 Mar 01 - 08:41 PM

I tested the other day and found I was well within the distance limit..(at 4083ft.)...now all I have to do is find the money and choose which DSL to trust..(not all have been so lucky with Verizon, I hear!)


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